Patient Service Representative, Emergency Services: University Hospital, ER (Full Time)

Shifts

• Tuesday through Friday: 9:00 AM to 7:00 PM with some weekends and holidays.
• Wednesday through Saturday: 9:00 PM to 7:00 AM with some weekends and holidays.
• Monday through Thursday: 11:00 AM to 9:00 PM with some weekends and holidays.

About The Job

MU Health Care is searching for a Patient Service Representative Emergency Services who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative Emergency Services, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Compensation

Compensation Base Pay Range: $16.68 - $26.31 per hour, based on experience

Shift Differentials

• Additional $1.00 per hour for evening shift
• Additional $1.00 per hour for night shift
• Additional $1.00 per hour for weekend shift

About The Role

MU Health Care is searching for a Patient Service Representative Emergency Services who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative Emergency Services, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

Job Description

• Verify eligibility for insurance benefits with payor/insurance company on a timely basis.
• Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).
• Process high volume of acutely ill patients in poor condition with constant patient turnover.
• Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.

Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.
• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more