Patient Service Rep Walk In

Key Responsibilities

• Register, check in, and schedule patients using established procedures to ensure accurate demographic and insurance information is captured for clinical and billing workflows.
• Greet and assist patients and visitors in a courteous and professional manner, providing clear information and responding to questions or concerns.
• Manage incoming calls, appointment requests, and walk-in inquiries with sound judgment, appropriate prioritization, and adherence to confidentiality standards.
• Maintain organized, accurate electronic records and support timely entry of appointment, registration, and patient communication data.
• Cooky with clinical teams to support patient flow, communicate delays or special needs, and ensure timely handoff to care providers.
• Adapt to varying clinic locations and workflow needs, supporting weekend and holiday rotations as assigned.