Patient Service Rep

Employment Type: Full time, Part Time (20 Hours per week)

Shift: Evening Shift (primarily 10am–6:30pm; some shifts may extend to 3:30pm–midnight)

Location: Trinity Health Ann Arbor, Warde Medical Lab (fully on-site role)

About the role

Representatives provide customer support to client callers and assist Client Service Specialists in maintaining service excellence. Respond to client inquiries, research test information, assist with transmitting reportable results to government agencies, and monitor pending test lists.

Responsibilities

• Answer client phone calls and assist with inquiries regarding test information and patient results.
• Refer complex issues to the appropriate Client Service Specialist as needed.
• Reconcile pending test lists from clients and monitor/investigate tests pending at referral laboratories.
• Reconcile Warde daily and/or weekly pending lists.
• Support Client Service Specialists by researching test information, entering client responses into the LIS, and contacting clients as needed.
• Assist the Client Services Manager with special projects.
• Perform administrative duties as needed.
• Assist with reference lab reporting.
• Demonstrate accountability by communicating with colleagues on other shifts to resolve client concerns.
• Complete daily EPI reporting, transmit reportable infectious disease results to government agencies, and obtain missing patient demographic information from clients.
• Review cytogenetic reports in the LIS for completion and enter results for incomplete tests.

Benefits

• Competitive compensation with DAILYPAY (benefits effective on Day One, no waiting periods).
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short- and Long-term Disability.
• Retirement savings plan with employer match and contributions.
• Colleague Referral Program to earn cash.
• Unlimited career growth opportunities within one of the largest Catholic healthcare organizations in the country.
• Tuition Reimbursement.