patient service rep

About the role

The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. Responsibilities include greeting patients, performing registration check-in functions, answering phones, scheduling patient appointments, obtaining referrals and authorizations, processing forms, and performing discharge processes.

Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence. All employees must demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self-pay) are obtained at time of service and properly processed.
• Verifies that all necessary information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnoses information.
• Completes end-of-day batch, including reconciliation of arrived patient schedule and time-of-service payments within established time frame.
• Provides clerical support for the practice and orients new employees regarding department policies and procedures.
• Maintains quality, safety, environmental, and infection control in accordance with established policies and procedures.
• Protects and preserves the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Requirements

• Knowledge normally acquired through completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns.
• Two years of experience in a physician’s medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Work Environment

Healthcare environment such as physicians’ medical office practice and ancillary healthcare enterprises. Works with medical office equipment and has direct patient contact. Potential hazards are minimized by adherence to established safety procedures and precautions, including the use of safety equipment and protective clothing.

Walks and stands intermittently throughout the day. May be exposed to electrical and energy hazards. May lift and position patients, and lift supplies up to 50 pounds.

Pay

Pay Range: $18.13–$29.90 per hour.

Schedule

Full-time, Monday through Friday, day shift, 8 hours daily.

Location: 407 East Avenue, Pawtucket, Rhode Island 02860. Driving to satellite offices may be required.