Patient Service Rep

Robert Half · Blue Bell, PA · 6 days ago

On-siteHealthcareTemporary

Answer incoming patient calls and respond to inquiries professionally and efficiently
Schedule, reschedule, and cancel patient appointments while maintaining accuracy
Register patients and update demographic and insurance information in the electronic medical record (EMR)
Manage patient check-in and check-out processes
Collect copayments and required patient documentation, including insurance cards, referrals, and signatures
Communicate appointment delays and patient flow updates to patients and clinical staff
Verify insurance eligibility, benefits, and patient demographics
Obtain referrals, authorizations, and coordinate benefits as needed
Maintain accurate patient records and documentation
Support daily administrative functions to ensure efficient office operations
Deliver an exceptional patient experience through professional and compassionate interactions
Anticipate patient needs and resolve concerns promptly
Build positive relationships with patients, visitors, providers, and office staff
Adhere to HIPAA guidelines and organizational policies
Maintain patient confidentiality and privacy at all times
Ensure compliance with federal, state, and healthcare regulatory requirements

1+ years of medical office, patient access, patient registration, medical receptionist, or healthcare customer service experience preferred
Experience scheduling patient appointments in a healthcare setting
Insurance verification and authorization experience strongly preferred
Strong computer and data entry skills
Excellent verbal and written communication skills
Ability to multitask and work effectively in a fast-paced environment
EPIC experience highly preferred
High school diploma or equivalent required

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