Patient Service Rep

About the role

As our Patient Service Representative, you will serve as the essential first point of contact for patients, providing high-quality administrative support that ensures a seamless and efficient intake experience. You will play a vital role in the clinic’s front-office operations by managing patient records, facilitating smooth check-in and check-out processes, and maintaining compliance with healthcare regulatory standards. By providing exceptional customer service and accurate data management, you will directly contribute to the mission of Alegent Creighton Clinic and support our commitment to patient-centered care.

Responsibilities

• Schedule appointments and answer multi-line phone calls
• Verify patient insurance information and collect copays and deductible amounts at the time of service
• Scan critical medical documentation into electronic health records
• Prepare patient charts to ensure clinic readiness
• Follow up on missed appointments and confirm upcoming visits with patients
• Maintain high standards of confidentiality while assisting with the daily flow of the clinic
• Ensure all business goals are met through efficient clerical support

Requirements

• High school diploma or equivalent (required)
• One year of previous healthcare experience (preferred)
• Solid understanding of insurance authorization and billing requirements
• Ability to analyze data and coordinate complex daily tasks
• Strong interpersonal skills for interacting with patients, families, and clinic staff

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations, with some clinics offering extended hours.

Pay

$15.67 - $22.14 per hour