Patient Service Rep - University Surgeons Associates

About the role

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for University Surgeons Associates located in Knoxville, TN. Duties are shared by the Front Office Staff, where each employee is assigned to a specific role each day.

Responsibilities

• Check-in new and return patients, obtaining new patient paperwork on new patients and updating any demographic or insurance information on return patients.
• Make sure HIPAA forms are up-to-date, as well as consents and Welcome forms.
• Collect and post any co-pays, balances and bad debts that are required at time of service.
• Call no-show and cancellation patients to reschedule.
• Balance cash drawer and front office journal at the end of the day and lock money in safe.
• Check-out patients and schedule follow-up appointments and classes according to encounter form from provider.
• Maintain bariatric product supply room.
• Sell and bag products for the patients.
• Prepare encounter forms for next day’s patients.
• Maintain cash drawer and balance at the end of the day.
• Lock money in the safe.
• Maintain faxes throughout the day.
• Call patients that have re-scheduled through confirmation calls.
• Process medical reports and schedule patients as needed.
• Process medical records requests.
• Send out no-show and cancellation letters.
• Answer phone and route calls appropriate, mainly through tasking in Intergy.
• Scan any necessary paperwork and records into EHR.
• Schedule patients from phone calls and faxed requests.
• Process incoming referrals, gather medical records for provider approval and call patients to schedule appts.

Requirements

• Equipment Operator: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Education: High School or GED.

Qualifications

Prefer at least 1 year experience in a medical front office role.

Skills

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Benefits

• PTO
• Medical
• Dental
• Vision
• STD
• LTD
• Life Insurance
• 401k
• and more!