Patient Service Rep - University Colon & Rectal Surgeons

About the role

University Physicians' Association is seeking a full-time Patient Service Representative (PSR) for University Colon & Rectal Surgery located at the UT Medical Center in Knoxville, TN.

Responsibilities

• Greet patients in a friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; verify insurance eligibility and collect co-pays
• Ensure good patient flow through practice by timely processing of patients as they arrive at the front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refer patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedule patients with appropriate physician
• Document scanning into electronic health record
• Obtain prior authorizations
• Schedule new patient referrals
• Other duties as assigned

Requirements

• 6 months to 1 year of previous medical office experience

Skills

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Benefits

• Paid Time Off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life Insurance
• 401k retirement plan