Patient Service Manager

About the role

The Patient Service Manager leads and develops the patient service team, overseeing daily front-office operations to ensure exceptional patient experience and efficient practice performance. This role serves as a key leader within the practice, responsible for staff scheduling, performance management, operational standards, and patient service excellence.

Responsibilities

• Lead, coach, and develop front-office staff while fostering a positive, patient-focused culture.
• Create staff schedules, review timecards, support training efforts, and ensure compliance with company policies and attendance expectations.
• Oversee patient check-in and check-out processes, manage patient flow, and help resolve service concerns to ensure an exceptional patient experience.
• Support clinical operations as needed, including chart preparation and patient testing.
• Cook up daily office operations, including end-of-day responsibilities, cash handling, daily deposits, bank runs, insurance filing, claim follow-up, and accounts receivable support.
• Maintain accurate, efficient, and financially accountable operational processes.
• Monitor KPIs, uphold operational standards, and identify opportunities to improve team performance, patient satisfaction, and practice efficiency.
• Ensure compliance with HIPAA, company policies, and regulatory requirements while maintaining a safe, organized, and professional environment for patients and staff.
• Perform additional responsibilities as assigned by the Practice Manager, Operations Director, and doctors.

Requirements

• A high school diploma or equivalent required.
• An associate's or bachelor's degree preferred.
• Previous supervisory or management experience preferred.
• Experience in healthcare, optometry, ophthalmology, or medical office operations preferred.

Qualifications

• Strong leadership, coaching, and team-building skills.
• Excellent organizational, time management, and multitasking abilities.
• Effective problem-solving and decision-making skills.
• Strong interpersonal, written, and verbal communication skills.
• A customer service mindset with a commitment to delivering an exceptional patient experience.
• Ability to build positive working relationships with patients, providers, staff, and support teams.
• Proactive, adaptable, and able to perform effectively in a fast-paced environment.
• Basic understanding of financial, operational, and performance metrics.
• Ability to maintain confidentiality and comply with company policies and regulatory requirements.
• Dependable attendance and flexibility to work occasional evenings and weekends as business needs require.

Skills

• Leadership
• Team Building
• Organizational Skills
• Time Management
• Problem Solving
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Customer Service
• Supervision
• Training
• Financial Metrics
• Operational Standards
• Performance Management
• Compliance
• Confidentiality
• Adaptability
• Fast-Paced Environment

Benefits

Comprehensive benefits package including medical, dental, vision, and 401(k).

Pay

$17.00 - $19.00 per hour, based on relevant experience.

Schedule

Flexible schedule to accommodate business needs.