Patient Service Coordinator - Plastic Surgery

About the role

Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Facilitates communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Responsibilities

• Greet patients and answer routine questions
• Register patients and maintain records and accounts
• Facilitate communication between patients and healthcare providers
• Ensure efficient office operations
• Schedule appointments for timely, accurate, friendly, and clinically appropriate patient access
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards

Requirements

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office preferred
• EPIC experience preferred

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office preferred
• EPIC experience preferred

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively
• Effective communication skills
• Knowledge of EPIC or similar electronic health record system

Benefits

• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Rewarding Compensation
• 401K with company match

Pay

Compensation is commensurate with experience.

Schedule

Flexible Scheduling