Practice Patient Care Coordinator|Plastic Surgery

About the role

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management, and other patient care coordinator duties. The PCC is the primary access point for patients and their families and is responsible for ensuring that the patient receives timely, efficient, and compassionate customer service.

Qualifications

• High School degree or General Educational Development (GED) equivalency required
• Must pass annual registration competency exam
• Proven customer service experience
• Demonstrated customer service ability to interact with the public, staff, and patients preferred
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards
• Familiarity with medical terminology preferred
• No certification, registration, or licensure required

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures
• Obtains and verifies insurance and demographic information
• Makes collection attempts while providing education on resources available
• Reconciles work lists and reports
• Facilitates patient care between primary, specialty, and ancillary services
• Welcomes and coordinates intake of patient information for new and existing patients; creates and maintains medical records
• Processes and routes all incoming calls or requests; responds to departmental and practice inquiries
• Schedules, confirms, or reschedules patient appointments
• Works Televox Reports daily
• Promotes Patient Connect enrollment
• Responsible for distribution of mail, faxes, and electronic desktops
• Receives, tracks, and educates patients on form completion requests
• Supports a culture of "yes" in support of a patient-centered medical home
• Works independently and within a team on special, nonrecurring, and ongoing projects
• Coordinates multiple aspects of projects, events, and other complex activities

Physical requirements

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry, or push/pull less than 10 pounds, frequently lift, carry, or push/pull up to 10 pounds, and occasionally lift, carry, or push/pull up to 20 pounds.

• Regularly required: fine motor, repetitive motion, hearing, reaching, sitting, speaking
• Frequently required: bending, walking
• Occasionally required: kneeling, squatting, standing
• Specific vision abilities: color vision, depth perception, far vision, near vision, peripheral vision
• Occasionally exposed to airborne pathogens
• Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.