Patient Service & Surgical Coordinator

Essential Functions And Responsibilities

• Provide superior patient service, support, and care with a friendly and positive attitude.
• Respond to patient inquiries via phone, web form, online messaging, and email.
• Build rapport with prospective and existing patients while educating them on the patient experience, accepted insurances, and appointment processes.
• Schedule patient appointments, surgeries, emergency add-on surgeries, and follow-up visits.
• Cookordinate surgical scheduling, including obtaining required clearances, testing, and documentation.
• Provide patients with pre-operative and post-operative instructions and answer questions regarding procedures and appointments.
• Review surgical risks and benefits with patients and witness consent signatures when appropriate.
• Verify insurance information, prepare patient charts, and assist with patient paperwork and sign-in procedures.
• Accurately document and track patient communications, appointments, and surgical information within practice management and CRM systems.
• Cookordinate with physicians, clinics, insurance companies, and administrative staff to ensure continuity of care.
• Prepare patient bills and communicate with insurance companies regarding claims and approvals.
• Maintain surgical schedules, equipment coordination, and procedure room readiness.
• Meet performance standards related to patient satisfaction, call handling, scheduling accuracy, and service quality.
• Adhere To HIPAA Regulations, Compliance Requirements, And Company Policies.

Requirements

• High School diploma or equivalent required; associate degree preferred.
• Minimum 1 year experience in a healthcare, call center, or surgical coordination environment preferred.
• Experience with patient scheduling, surgical coordination, or medical administrative support preferred.
• Understanding of medical terminology, insurance verification, and medical documentation.
• Experience using practice management software, EMRs, CRM systems, and Microsoft Office applications preferred.

Skills And Abilities

• Superior interpersonal and communications skills.
• Ability to effectively multitask.
• Attentive to detail and accuracy.
• Good computer, telephone, and typing skills.
• Strong organizational and multitasking skills.
• Strong customer service and communication skills.