Patient Service Coordinator/CMA (SOM, General Pediatric Administration)

About the role

The School of Medicine, General Pediatrics is seeking a Patient Service Coordinator/CMA (PSC/CMA) to offer friendly, courteous, and confidential assistance to patients, ensuring positive experiences while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. The PSC/CMA will maintain accurate patient information—both geographical and clinical—to facilitate patient encounters. This role reports to Network Supervisors and the Ambulatory Service Manager, who oversee administrative/clinical supervision, staff development, and orientation to policies and procedures.

Responsibilities

• Patient Service Coordinator (PSC) duties:
  • Verify and correct missing or incorrect registration information (e.g., address, phone, insurance, guarantor, primary contact, primary care provider).
  • Collect time-of-service payments, issue receipts, and electronically close out the cash drawer at the end of the day.
  • Assist with basic insurance and third-party queries.
  • Guide patients to appropriate resources for billing concerns or financial assistance.
  • Call to obtain missing labs, imaging reports, growth charts, and other required information prior to the appointment.
  • Scan lab results, imaging reports, in-clinic testing results, and EKGs into the patient chart as appropriate.
  • Print lab/imaging orders and direct patients to local testing resources.
  • Relay information to patients regarding preparation for laboratory tests and examinations.
  • Print After Visit summaries and referrals for other services upon request.
  • Assist patients or family members in completing forms (e.g., Medical Information Releases, FMLA, School Medication Administration forms).
  • Print patient demographics for hospital-bound patients and coordinate transport as needed.
  • Adjust appointment times based on provider preference and patient availability to close scheduling gaps.
  • Coordinate visits within or between departments based on provider instructions.
  • Schedule patients for medical consultations across Johns Hopkins Pediatrics network sites and downtown locations using computerized systems.
  • Telephone patients to obtain accurate pre-registration information and confirm appointments.
  • Manage incoming and outgoing fax documents and scan to patient charts as appropriate.
  • Prepare and print daily schedules and labels by department as needed.
  • Maintain inventory of office supplies, registration forms, and Hopkins privacy forms monthly.
  • Work with IT help desks (general and EPIC) to resolve computer and software issues.
  • Collaborate with building management regarding space and environmental issues.
  • Report deficiencies during Infectious Disease and Environment of Care Rounds; correct simple deficiencies and coordinate with building management for others.
  • Clean and sanitize waiting room furniture at the end of the day.
  • Perform any other duties as assigned.
• Certified Medical Assistant (CMA) duties:
  • Participate in patient care under the direct supervision of the physician and in collaboration with the healthcare team.
  • Display responsible behaviors, communicate effectively, and function as a team member.
  • Maintain inventory of clinical supplies and equipment; monitor expiration dates.
  • Follow HEIC and EOC protocols to ensure clinic compliance and patient safety.
  • Demonstrate problem-solving skills related to patient care; provide guidance and act as a role model for other medical assistants.
  • Obtain and record patient vital signs in Epic; monitor patient status and report abnormal findings.
  • Review medication lists with patients, document in Epic, and complete prescription refill requests.
  • Maintain aseptic techniques and infection control during clinical duties.
  • Perform specialty-specific procedures safely and efficiently according to Clinical Practice Policy and Procedure.
  • Obtain, manage, and transport specimens; perform quality control for waived testing.
  • Administer vaccinations as directed.
  • Recognize emergency events and implement emergency procedures according to clinical guidelines.
  • Travel to other sites as needed.

Primary Location

• 6420 Rockledge Dr., Suite 2300, Bethesda, MD 20817

Other Supported Locations

• 501 West 7th St., Frederick, MD 21701
• 10700 Charter Dr., Suite 140, Columbia, MD 21044
• 820 Bestgate Rd., Suite 2D, Annapolis, MD 21401

Minimum Qualifications

• High school diploma or equivalent.
• Certification/registration as a Medical Assistant (e.g., CMA, AAMA, RMA, AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience as permitted by JHU equivalency formula.

Role Details

• Classified Title: Patient Service Coordinator/Medical Assistant
• Role/Level/Range: ATO 40/E/02/OD
• Employee Group: Full Time
• Schedule: Monday–Friday, 8:30 AM–5:00 PM
• FLSA Status: Non-Exempt
• Department: SOM Ped General Administration
• Personnel Area: School of Medicine