Patient Service Agent - Remote, Full Time - Days

About the role

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Qualifications

• Minimum Required:
  • Education: High School Diploma or Equivalent
  • Experience: Customer Service experience
• Other Skills and Knowledge:
  • Basic computer skills
  • Data Entry
• Preferred Qualifications:
  • Professional, courteous, and compassionate attitude
  • Ability to multi-task
  • Ability to type 60 wpm

Benefits

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Why Mercy

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.