Patient Service Agent - Remote, Full Time

About the role

Responsible for scheduling patient appointments, taking patient messages, and providing general information regarding visit instructions and expectations. Delivers excellent customer service using exceptional telephone etiquette while maintaining a calm, pleasant, and professional attitude.

Responsibilities

• Schedule patient appointments
• Take and manage patient messages
• Provide visit instructions and set expectations for patients
• Maintain a professional, courteous, and compassionate demeanor
• Deliver outstanding customer service via telephone

Requirements

• High School Diploma or Equivalent
• Customer service experience
• Basic computer and data entry skills
• Ability to type 60 words per minute
• Ability to multi-task

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)