Patient Service Agent - Full Time - Remote

About the role

Find your calling at Mercy! Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional attitude. Delivers excellent customer service using exceptional telephone etiquette.

Responsibilities

• Schedule patient appointments
• Take patient messages
• Provide general information regarding visit instructions and expectations
• Maintain a calm, pleasant, professional attitude
• Deliver excellent customer service using exceptional telephone etiquette

Requirements

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience

Qualifications

• Basic computer skills
• Data entry
• Professional, courteous, and compassionate attitude
• Ability to multi‑task
• Ability to type 60 wpm

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)