Patient Scheduling Specialist - Days - Hybrid

Responsibilities

• Responds to a high-volume of incoming telephone calls.
• Schedules/re-schedules/cancels patient visits, including clinic appointments, treatments, and ancillary services.
• Verifies referring physician orders for accuracy.
• Registers patients during the scheduling process, including entering demographics, insurance verification, and completing the Medicare Secondary Payer Questionnaire (MSPQ).
• Processes referrals/order/appointment requests and updates documentation.
• Coordinates schedules for patient care using additional scheduling systems.
• Communicates with Financial Advisors regarding patient financial responsibility.
• Trains new employees on department, POD, and clinic-specific operational protocols.
• Manages department Scheduling Inbasket and voicemails.
• Engages with patients to provide complete and accurate information and support for EMR patient portal sign-up.
• Handles calls to ensure department meets service level goals.
• Escalates urgent customer needs or operational issues.
• Supports both front desk and scheduling workflows.
• Assists patients with MyChart activation and support.
• Maintains proper front desk coverage and ensures all follow-up visits are scheduled.

Qualifications

• High School Graduate or GED.
• 2 or more years of progressively responsible and directly related work experience in a healthcare setting.
• Proven ability to effectively schedule for complex care regimens.
• Proficient in navigating EPIC EMR and additional scheduling modules.

Skills

• Customer service skills focusing on problem resolution.
• Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.