Patient Scheduling Coordinator

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy.
• Exclusively conducts all patient interactions through incoming and outgoing phone calls in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Handles patient inquiries by providing basic education on services, and scheduling appointments.
• Handles patient concerns and crises with empathy and patience and collaborates with site leadership to resolve as needed.
• Collaborates with clinical staff regarding patient care issues and scheduling.
• Maintains awareness in trends, patterns, and needs for new services.
• Attends mandatory meetings and trainings.

Requirements

• A high school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.

Physical Requirements

• Occasionally lifts and moves office supplies which can include reams of paper that weigh up to 50lbs.

Benefits

• Full Time Benefits including Healthcare, Dental, Vision, 401k, Long Term Disability, Short Term Disability and Life Insurance.
• Paid time off and holidays.

Compensation

This is a non-exempt position. Total earnings for this position will start at $17.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.