Patient Scheduler 3, Chrons and Colitis, Full-Time

About the role

Oversees scheduling workflow of all departmental patient schedulers at the University of Miami Health System & Clinics - Sylvester Comprehensive Cancer Center (SCCC) - Crohns & Colitis Core.

Responsibilities

• Provides daily pending orders and scheduling reports to Manager
• Provides first available reports on a weekly basis or as needed to Manager
• Triages diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule
• Works with EGAIN web-based system to constantly monitor phone volumes, agents for quality assurance on a daily basis
• Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis
• Assists Supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent
• Assists Supervisor in conducting performance improvement meetings concerning scheduling workflows
• Assists Supervisor in maintaining proper scheduling staffing levels
• Provides leadership, education, and orientation to all new scheduling staff
• Acts as a role model for all patient schedulers and supports all managerial decisions by promoting a team effort and open lines of communications
• Assists the Supervisor with employee performance evaluations on a weekly and yearly basis
• Ensures staff utilizes departmental guidelines for consistency
• Provides STAT overbook slots for all radiology modalities to all patient schedulers
• Edits database and software templates as needed when supervisors, manager are unavailable
• Adheres to University and unit-level policies and procedures and safeguards University assets

Qualifications

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 3 years of relevant experience required
• Refer to department description for applicable certification requirements

Skills

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
• Teamwork: Ability to work collaboratively with others and contribute to a team environment
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Pay

Competitive salaries

Benefits

• Medical
• Dental
• Tuition remission
• Comprehensive benefits package

Schedule

Full-time, 40 hrs. per week, days, evenings, flexible shift