Patient Safety & Security Specialist

Description Patient Safety & Security Specialist – Behavioral Health Make a Difference Every Day Are you great with people, committed to excellent customer service, and able to stay calm when situations get challenging? New Season is looking for a Patient Safety & Security Specialist to help create a safe, welcoming, and respectful environment for patients receiving behavioral health and addiction treatment. This highly visible, patient-facing role combines customer service, patient engagement, safety and security, de-escalation, and conflict resolution. You'll build positive relationships with patients while helping maintain a safe and supportive clinic environment. What You’ll Do Provide friendly, professional customer service and positive patient engagementMonitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding propertyConduct routine safety and security roundsUse effective communication and de-escalation techniques during challenging situationsRespond quickly and professionally to disturbances or safety concernsHelp prevent diversion, theft, and other security concernsMaintain a safe, clean, and welcoming environment for patients and staff What We’re Looking For High school diploma or GEDExperience with de-escalation, conflict resolution, and/or crowd controlStrong customer service and communication skillsAbility to remain calm and professional under pressureExperience in security, healthcare, behavioral health, patient services, mental health, addiction treatment, crisis intervention, corrections, hospitality, or other customer-facing roles is a plus Why New Season? Full benefits available Day OnePTO accrual begins Day One – up to 3 weeksTuition reimbursement401(k) with company matchEmployee referral bonuses up to $2,000Opportunities for career growth For over 30 years, New Season Treatment Centers has provided compassionate outpatient treatment for individuals living with Opioid Use Disorder (OUD). Join a team where your ability to connect with people, provide exceptional service, and maintain a safe environment can make a difference every day. Ready to make an impact? Apply today! Equal Opportunity Employer New Season is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Or State Requirements High school diploma/GED