Patient Representative | Registration, City Gate Urgent Care, Part-Time, Mid-Shift (includes every 3rd weekend rotation).

About the role

We are looking for a Patient Representative to join our collaborative team at Memorial Health. The ideal candidate will greet patients and visitors, complete registrations, manage insurance, collect payments, and assist with various administrative tasks.

Responsibilities

• Greets patients and visitors upon entry to the facility, providing excellent patient experiences.
• Completes patient registrations, collecting demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility and various tools.
• Requests payment for determined co-payments and prior balances, managing the cash drawer.
• Captures patient photo ID and insurance cards, scanning them to the EMR system.
• Explains patient forms and requests signatures, encouraging MyChart activation.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assisting with downtime recovery.
• Reviews quality of work and performs self-audits, managing EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Requirements

• Completion of high school education or equivalent.
• Proficient in Windows, Outlook, Word, and Excel.
• Excellent customer service skills and telecommunications experience.
• A general understanding of the role that Patient Access has on the hospital Revenue Cycle.
• Aceess to American Heart Association’s BLS certification within first thirty (30) days of employment, maintaining continuous certification.
• Attends Behavioral Health De-escalation Training Class (within six months of hire).

Shift

Mid-shift: 12:30p-9p

Hours

48 per pay period (every two weeks)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Time Off: Vacation, Sick Leave, 11 Paid Holidays, Personal Day
• Retirement: Ohio Public Employee Retirement System
• Deferred Compensation
• Tuition Reimbursement
• Kidzlink Daycare Center
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere

Location

Approx. 25 minutes away from Dublin, OH
Approx. 30 minutes away from Hillard, OH
Approx. 30 minutes away from Delaware, OH
Approx. 30 minutes away from Powell, OH

Contact

We look forward to seeing your application! If you have any questions or need accommodations, please contact Memorial Health Human Resources at 937.578.2701.