Patient Access Scheduling Representative, Part Time, Day Shift

About the role

The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.

Responsibilities

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Communicates preparation instructions and ensures patients are ready for procedures.
• Collaborates with referring and ordering providers to schedule appropriate services.
• Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements.
• Ensures accurate patient identification and proper MRN assignment.
• Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services.
• Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly.
• Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Required. Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred.
• Experience: One year customer service experience, preferably in healthcare or service-oriented environment: Required. One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required.

Qualifications

• Knowledge: Understanding of insurance eligibility, benefits, and authorization requirements.
• Skills: Ability to communicate effectively, organize tasks, and prioritize responsibilities.

Benefits

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Pay

The estimated base pay for this position is $18.40 to $27.58. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Schedule

Shift Length: 8 Hours