Patient Accounts Representative, Full-Time, Day shift

About the role

The Patient Account Representative plays a crucial role in the insurance claims processing and account follow-up process at Van Diest Medical Center. The position involves adhering to the Standards of Conduct, following infection control, safety, and hospital policies, and submitting all necessary paperwork.

Responsibilities

• Processes and follows up on insurance claims.
• Reviews accounts for accuracy and completeness.
• Works with Inovalon Claims Administrator and Work Queues daily.
• Handles late charges and adjusts accounts as needed.
• Communicates with patients and insurance companies regarding claims.
• Collaborates with the Financial Counselor to manage statement sequences and consolidate accounts.
• Refers complex issues to the supervisor.
• Participates in quality assurance activities and training.
• Aids patients with account inquiries and accepts payments.
• Contacts disruptive individuals to the Patient Accounts Manager.
• Maintains a professional demeanor and works efficiently.

Requirements

• Ability to speak, hear, understand, and write English.
• Strong customer service skills and high alertness.
• Computerized data entry experience.
• Effective communication and interaction with colleagues and the public.
• Previous insurance billing experience preferred.
• Detail-oriented with strong math and problem-solving skills.
• Physical abilities to meet all job requirements.

Benefits

Van Diest Medical Center offers a competitive wage commensurate with experience. Additional benefits may include health insurance, retirement plans, and paid time off.

Pay

The wage for this position is commensurate with experience.

Schedule

This is a full-time position working 40 hours per week, Monday through Friday.

Contact Information

To apply, visit www.vandiestmc.org under the "Careers" link. For questions, contact Human Resources at (515) 832-7711.