Patient Representative - Full time, daytime

POSITION SUMMARY

The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees.

Essential Duties And Responsibilities

• Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)
• Collections payments and or/establish payment plans at the time of service
• Answers, investigates and/or directs patient inquiries or complaints to appropriate parties
• Schedules patient appointments and procedures
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner
• Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file
• Affords Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees
• Proactively assists other Patient Representatives and clinic staff with questions or tasks
• Other duties as assigned

Qualifications

• Customer service experience required
• 1+ years’ medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology
• High school diploma required
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate

Physical Demands

• Primarily sitting; standing and walking as needed
• Lift up to 25lbs
• May be exposed to radiation, infectious disease, bloodborne pathogens

Benefits

• Competitive base salary
• Comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings

About the Role

Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care since 1968. We serve NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services. Charlotte Radiology values each individual’s unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

Requirements

• Shift: Monday to Friday 7:30 am - 4:30 pm
• Location: Belmont, NC

Skills

• None specified

Benefits

• None specified

Pay

• Not specified

Schedule

• Not specified