Patient Representative (Full-Time, Days)

Patient Care Support & Communication

Aid providers during patient encounters by supporting accurate documentation in EMRs and maintaining open communication with the care team, patients, and caregivers.

Administrative & Scheduling Duties

• Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments.
• Support billing and insurance inquiries to maintain efficient patient schedules.

Compliance & Quality Assurance

Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.

Team Collaboration & Continuous Improvement

• Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements.
• Participate in special projects and promote the organization’s mission and core values.

Required Qualifications

No formal education beyond High School is required. Recent outpatient medical office experience is preferred, along with advanced technical training and/or certification in electronic health record (EHR / EMR) usage and medical terminology.

Preferred Qualifications

Formal education beyond High School is preferred. Experience working in a union environment (1199-200B SEIU (CPH)) is a plus.

Union Information

This position is union eligible under 1199-200B SEIU (CPH).

Physical Requirements

Sedentary work involving sitting most of the time, but may involve walking or standing for brief periods of time.

Pay Range

$19.46 - $28.55

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.