Patient Representative - PRN

About the role

We are seeking a Patient Care Representative who provides expertise and champions patient care. This is a PRN (as-needed) position that may require travel/floating between MD Now locations within an assigned area.

Responsibilities

• Check-in patients in a timely manner and ensure all Web Check-in procedures are followed.
• Answer phone calls to the clinic, provide information, or refer questions to others as needed.
• Verify insurance timely and accurately.
• Ensure the occupational client’s preference card is followed and occupational procedures are reviewed.
• Review all patient paperwork to ensure completeness and collect necessary insurance/demographic information.
• Complete the Daily Balance Checklist after each shift, ensuring all forms of payment are accounted for and documented.

Requirements

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start (required).
• Strong customer service skills.
• Ability to work with multiple computer programs.
• Willingness to travel/float between MD Now locations within an assigned area (preferred).

Benefits

MD Now offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the organization

MD Now urgent care is the largest and fastest-growing provider of urgent care in Florida, offering high-quality healthcare through a comprehensive lineup of urgent care and occupational health services during convenient hours. As part of HCA Healthcare, one of the nation’s leading providers of healthcare services, MD Now is affiliated with HCA Florida Healthcare, the state’s largest provider of healthcare services. This affiliation allows access to expertise across many medical specialties beyond the patient’s urgent care visit.