Patient Representative

Responsibilities

Provides Patient Care Services Representative coverage based on the Clinic requirements. Assumes all Patient Care Services Representative job responsibilities.

Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt.

Cooperates in cross-training others to ensure coverage at all times. Patient Representatives working in the Audiology department perform tasks that are prescribed, directed, and supervised by audiologists including, but not limited to, testing equipment set up, operation and maintenance; clinical procedures, device orientation and training; hearing aid trouble shooting and repair; maintaining records related to patients, supplies, equipment; clinical activities including patient intake, scheduling, referral management, chart record-keeping, provider support requests, follow-up, customer service and other administrative support.

Qualifications

• High school diploma or general education degree (GED) required.
• Good written and verbal communication skills, typing, general clerical skills and excellent telephone skills.
• Medical terminology and one year medical office experience preferred.

Hours

Monday- Friday 8:00AM- 5:00PM

Essential Functions

• Cooperate in the cross training of this position to ensure adequate coverage at all times: cooperate in being cross-trained to another position to ensure coverage at all times.
• May travel between departments and facilities to assist in coverage as required.
• Assist in training of Patient Care Service staff (e.g. classroom, on-the-job settings.)
• Responsible for following and keeping each provider’s schedule (e.g. Out-of-office meetings, lunches, and/or vacations).
• Update provider’s calendar as needed in computer.
• Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; obtain copies of insurance care.
• Make corrections into computer immediately.
• Collections payments and inform patients of payment responsibility according to Business Office guidelines.
• Balance and deposit payments on daily basis.
• Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed.
• Follow protocol for all patients’ check-in.
• Take messages for the office staff and providers as requested and when appropriate (per policy).
• Rout messages according to procedure.
• Prepare charts according to office procedure.
• Assume responsibility for initiating a pleasant, patient -oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Duties may vary occurring to assignment (e.g. check-in or appointment scheduling for Patient Service Representative).
• Filing document daily in medical records.
• Assumes maintenance responsibility for office equipment (fax, copier, printer, etc.).
• Cooperate in cross-training others to this position to ensure coverage at all times.

About the Role

Riverside Medical Clinic is the best place to work, practice medicine, and receive care. Riverside Medical Clinic has been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare.

Benefits

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Pay

Competitive Compensation

Schedule

Monday- Friday 8:00AM- 5:00PM

Universal Health Services, Inc. (UHS)

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Recruitment Scams

We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.