Patient Representative
Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service.
Responsibilities
- Greet and check-in patients
- Schedule appointments
- Answer incoming phone calls
- Verify insurance coverage
- Obtain necessary authorization
- Collect payments
- Process new patients
- Help the clinic maintain optimal performance
About Us
Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Qualifications
- 1+ years of administrative experience in a healthcare setting is preferred
- Proficiency in Microsoft Office applications such as Excel, Word, and Outlook
- Great time management and ability to multi-task in a fast-paced environment
- Self-motivated with a drive to exceed patient expectations
- Adaptability and positive attitude with fluctuating workloads
- Eagerness to learn and grow
- Dedication to exceptional patient outcomes and quality of care
Benefits
- Eligibility for full benefits package beginning within your first month of employment
- Generous PTO (Paid Time Off) plans
- Paid holidays
- Bonus incentive opportunities
Ivy Rehab has been recognized as a best employer by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. We offer innovative resources, robust mentorship, and career advice for unparalleled success, along with endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
Pay
$20-22/hr
Schedule
40 hours/week