Patient Representative - Full time, daytime

About the Role

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Serving the NC/SC area, we utilize advanced imaging technology across 40+ convenient locations with 500+ team members, 90% of whom directly touch patient care. Our mission is to be recognized as the premier radiology expert, where people come first, through collaborative teamwork and quality-driven, customer-focused services. At Charlotte Radiology, we value diverse perspectives and foster an inclusive environment where every team member contributes to our common goal: delivering exceptional care to our patients.

Shift & Location

Shift: Monday to Friday, 7:30 am - 4:30 pm
Location: Medical Center Plaza, Charlotte, NC

Position Summary

The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites, ensuring office flow and efficiency. This role is the first point of contact for patients, responsible for check-in, registration, payment collection, and scheduling exams. They also assist with onboarding and training new employees, playing a vital role in delivering an exceptional patient experience.

Responsibilities

• Handles patient reception and registration, including preparing paperwork and maintaining demographic and insurance information in electronic systems.
• Collects payments and/or establishes payment plans at the time of service.
• Answers, investigates, and directs patient inquiries or complaints to appropriate parties.
• Schedules patient appointments and procedures.
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
• Conducts outgoing patient correspondence, including appointment confirmations and follow-ups on missed visits.
• Communicates with other Patient Representatives and clinical staff to maintain office flow and efficiency.
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
• Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
• Proactively assists other Patient Representatives and clinic staff with questions or tasks.
• Performs other duties as assigned.

Qualifications

• Customer service experience required.
• 1+ years of medical office experience preferred, with familiarity in outpatient clinical settings, patient registration workflows, and medical terminology.
• High school diploma required.
• Excellent customer service and communication skills, both internal and external.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Ability to thrive in a fast-paced environment with attention to detail.
• Computer literate.

Physical Requirements

• Primarily sitting; standing and walking as needed.
• Lift up to 25 lbs.
• Possible exposure to radiation, infectious diseases, and bloodborne pathogens.
• Overtime and shift variations as needed based on business requirements.

Benefits

• Competitive base salary.
• Comprehensive health and welfare benefits, including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, committed to diversity and inclusion in all personnel practices.