Patient Representative - Full Time

About the Role

Join Riverside Medical Clinic (RMC), a multi-specialty medical provider serving the greater Riverside region since 1935. This role provides Patient Care Services Representative coverage, ensuring smooth clinic operations and exceptional patient service. In the Audiology department, you will support audiologists by setting up and maintaining testing equipment, assisting with clinical procedures, troubleshooting hearing aids, managing records, and providing administrative support.

Responsibilities

• Verify and update patient information, including insurance details, ensuring accuracy in records.
• Collect co-pays and amounts due, providing receipts to patients.
• Cross-train with team members to ensure coverage across departments and facilities.
• Assist in training Patient Care Service staff in classroom and on-the-job settings.
• Maintain and update providers’ schedules, including out-of-office meetings, lunches, and vacations.
• Schedule new and established patients according to clinic guidelines and appointment policies.
• Follow patient registration criteria, verify insurance, and update records in the computer system.
• Collect payments and communicate patient payment responsibilities per Business Office guidelines.
• Balance and deposit payments daily.
• Manage return, cancellation, and rescheduling of patient appointments.
• Follow check-in protocols and route messages to staff and providers as needed.
• Prepare patient charts according to office procedures.
• Maintain a professional, patient-oriented atmosphere through attitude, appearance, and demeanor.
• Perform daily filing of medical records and maintain office equipment (e.g., fax, copier, printer).
• Support Audiology-specific tasks, including equipment setup, clinical procedures, hearing aid troubleshooting, and patient device training.

Requirements

• High school diploma or GED required.
• Good written and verbal communication skills, typing proficiency, and strong telephone etiquette.
• Medical terminology knowledge and one year of medical office experience preferred.
• Ability to perform essential job functions with or without reasonable accommodations for disabilities.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.

Benefits

• Challenging and rewarding work environment.
• Growth and development opportunities within Universal Health Services (UHS) and its subsidiaries.
• Competitive compensation.