Patient Representative (ED)

About the role

We’re looking for a dedicated Patient Representative to join our team and help us continue delivering the level of care our patients and families deserve.

In this role, you’ll be a vital part of our support team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment.

You will act as a liaison among patients, family members, visitors and staff in the Emergency Department (ED), with the aim of enhancing the personal service experienced by patients, family members and visitors while enabling ED staff to concentrate on direct patient care.

You will also work with the ED Director to monitor patient, family and visitor satisfaction in the ED.

Responsibilities

• Aids staff with supportive needs of patients and their families
• Makes contact with patients, family members and visitors in the ED waiting area, explaining policies and procedures as needed and directing patients to treatment areas when needed
• Makes periodic rounds of waiting areas and exam rooms relaying information among patients, family members, and visitors in collaborating with the ED staff
• Explains to patients, family members and visitors why visitation may be restricted to two family members at a time during flu season for example
• Responds to patient, family member and visitor requests or problems with direct action or referral to the appropriate department or person
• Works closely with the ED and registration staff to help maintain smooth patient flow and open communication among all concerned
• Makes necessary calls to families and ministers, etc. for patient when requested
• Aids in comforting those families who have experienced the death of a family member and assists with other necessary arrangements
• Aids in diversional activity for children by providing coloring books and crayons, Teddy Bears and assisting parents as needed while maintaining a safe environment
• Maintains knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, etc.
• Delivers compassionate, patient-centered care in alignment with Saratoga Hospital values
• Collaborates with interdisciplinary teams to support health, healing, and service excellence
• Performs support responsibilities with a focus on safety, quality, and efficiency
• Uses hospital systems and tools to document care and support operations
• Continuously seeks opportunities to improve processes and support patient and staff satisfaction
• Serves as a positive, professional representative of our hospital and community

Requirements

• High School Graduate with 2 years of experience dealing with the public
• Experience in Emergency Department setting strongly preferred
• Minimum of 2 years of college or an equivalent combination of college level education and healthcare experience preferred

Qualifications

• Strong communication and teamwork skills
• Commitment to providing patient-first, high-quality service
• Comfort working in a fast-paced, collaborative environment

Skills

• Excellent interpersonal and communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of hospital policies and procedures
• Ability to remain calm and composed in stressful situations

Benefits

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Retail pharmacy discount
• Retirement plan
• Tuition reimbursement
• Wellness programs

Pay

$18.33 – $26.62 hourly, based on experience and qualifications

Schedule

Day shift

Contact

To learn more about this opportunity, click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.