Patient Rep I (JR200582)

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Join our team as a Patient Representative I at Cincinnati Children's, where you will serve as the first point of contact for patients and families, ensuring a welcoming and supportive experience.

About the Role

This entry-level position supports our mission by providing exceptional customer service, managing patient interactions, and assisting with administrative tasks to facilitate smooth clinic operations.

Responsibilities

• Greet patients and families in person and via phone, providing clear and compassionate communication.
• Schedule, confirm, and manage patient appointments, ensuring accuracy and efficiency.
• Verify patient insurance information and collect co-pays or balances due at the time of service.
• Assist with patient check-in and check-out processes, including updating demographic and insurance information.
• Respond to patient inquiries regarding appointments, billing, and general clinic information.
• Maintain confidentiality and adhere to HIPAA regulations in all interactions.
• Collaborate with clinical and administrative staff to resolve patient concerns or escalate issues as needed.
• Perform clerical duties such as filing, scanning, and data entry to support clinic workflows.
• Assist with preparing patient charts and ensuring all necessary documentation is available for appointments.

Requirements

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• Minimum of 6 months of customer service experience, preferably in a healthcare or fast-paced environment.
• Strong interpersonal and communication skills, with a focus on empathy and active listening.
• Basic computer proficiency, including experience with electronic health records (EHR) or scheduling software.
• Ability to multitask, prioritize, and work effectively in a team-oriented setting.
• Demonstrated ability to handle sensitive information with discretion and professionalism.

Skills

• Excellent verbal and written communication.
• Attention to detail and strong organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with medical terminology and insurance processes is a plus.