Patient Rep I
About the role
Part-time position (20 hours per week, 0.5 FTE) on the day shift at the Burnet Campus.
Responsibilities
- Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
- Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
- Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures; contacts outside representatives to request information or assistance in resolving problems.
- Maintains confidentiality and safeguards patient/family personal medical and financial information during collection, use and storage; accesses only information and records necessary to perform the responsibilities of the position.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
- Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system; discusses system errors or recommended changes with management.
Requirements
- High school diploma or equivalent.
About Us
Cincinnati Children’s is a leading pediatric academic medical center dedicated to improving child health through patient care, research, and education. The organization has been ranked among the top 10 children’s hospitals in the nation by U.S. News & World Report for more than 15 years and is consistently among the top three children’s hospitals for NIH funding. Cincinnati Children’s has been recognized as one of America’s Best Large Employers (2025) and one of America’s Best Employers for New Grads (2025), and has been named one of the nation’s Most Innovative Companies by Fortune. The hospital is Magnet® designated by the American Nurses Credentialing Center and has been certified as a Great Place to Work. It is also recognized as a Leading Disability Employer by the National Organization on Disability.