Patient Relations Rep II - Front Office - FPG Urology, Venice

Patient Relations Rep II

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

• Conducts daily interactions in a way that demonstrates a positive organizational attitude and effectively models the organization’s Mission, Vision, and Values.
• Behaves and attitudinally supports achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Establishes and maintains effective working relationships.
• Demonstrated initiative and self-direction.
• Able to perform multiple tasks simultaneously, maintaining proficiency and efficiency.
• Dependable/reliable.

Preferred Qualifications

• Some college or vocational training.
• One (1) year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third party payers.

Mandatory Education

High School Diploma, GED or Certificate. A copy or photo of your High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation is collected during our onboarding process.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/