Patient Relations Rep II - Front Office - Venice OB

Responsibilities

• Conduct daily interactions demonstrating a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values.
• Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality, and Growth.
• Responsible for patient related activities, including patient scheduling, patient check-in, checkout, and follow‑up activities.
• Act as a liaison between physician, patient, facility, and insurance company.
• Handle collections of monies from patients at time of checkout.
• Meet all compliance standards.
• Observe strict confidentiality when dealing with patients and patient information.

Requirements

• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Skill in establishing and maintaining effective working relationships.
• Demonstrated initiative and self‑direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.
• Preference for some college or vocational training.
• Preference for a minimum of one (1) year of experience in a physician office.
• Preference for knowledge of EHR/EMR.
• Preference for knowledge of medical terminology.
• Preference for skills in all Microsoft Office software programs (Word, Excel, Outlook, PowerPoint, and Access).
• Preference for a professional, neat appearance with strong oral and written communication skills.
• Preference for basic knowledge of third‑party payers.
• High school diploma, GED, or certificate required.
• Position works in the phone room.
• As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse (https://info.flclearinghouse.com/).

Schedule

This is M‑F, 8A‑4:30P.