Patient Relations Rep II - Front Office - FPG Venice OB

Responsibilities

• Conduct daily interactions demonstrating a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values.
• Perform patient-related activities, including scheduling, check-in, checkout, and follow-up.
• Act as a liaison between physicians, patients, facilities, and insurance companies.
• Handle collections of monies from patients at checkout.
• Ensure compliance with all standards and maintain strict confidentiality of patient information.
• Work in the phone room, managing patient communications and inquiries.

Requirements

• High School Diploma, GED, or Certificate.
• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.

Qualifications

• Preferred: Some college or vocational training.
• Preferred: Minimum of one (1) year of experience in a physician office.
• Preferred: Knowledge of EHR/EMR systems.
• Preferred: Knowledge of medical terminology.
• Preferred: Proficiency in Microsoft Office software (Word, Excel, Outlook, PowerPoint, and Access).
• Preferred: Professional, neat appearance with strong oral and written communication skills.
• Preferred: Basic knowledge of third-party payers.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM.