Patient Relations Rep II - Front Office - FPG Venice OB

About the Role

This position will work in the phone room, serving as a liaison between physicians, patients, facilities, and insurance companies. You will handle patient-related activities including scheduling, check-in, checkout, and follow-up, while ensuring compliance and confidentiality.

Responsibilities

• Conduct daily interactions demonstrating a positive organizational attitude aligned with the system’s Mission, Vision, and Values.
• Manage patient scheduling, check-in, checkout, and follow-up activities.
• Act as a liaison between physicians, patients, facilities, and insurance companies.
• Handle collections of monies from patients at the time of checkout.
• Maintain strict confidentiality regarding patients and patient information.
• Meet all compliance standards.

Requirements

• High School Diploma, GED, or equivalent (required).
• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.

Preferred Qualifications

• Some college or vocational training.
• Minimum of one (1) year of experience in a physician office.
• Knowledge of EHR/EMR systems.
• Knowledge of medical terminology.
• Proficiency in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Access).
• Basic knowledge of third-party payers.
• Professional, neat appearance with strong oral and written communication skills.

Schedule

Monday through Friday, 8:00 AM to 4:30 PM.