Patient Relations Rep II - Front Office - FPG Silverstein Institute, Venice

FPG Silverstein Institute specializes in Ear, Nose & Throat care.

About the role

The Patient Relations Rep II is responsible for patient-related activities within the office, including patient scheduling, check-in, checkout, and follow-up communications. This position acts as a liaison between the physician, patient, the office, and insurance companies. Handles collections of monies from patients at the time of checkout while meeting all compliance standards and maintaining strict confidentiality.

Responsibilities

• Manage patient scheduling, check-in, and checkout processes.
• Facilitate follow-up communications and activities.
• Act as a liaison between physicians, patients, the office, and insurance companies.
• Collect payments from patients at checkout.
• Ensure compliance with all organizational and regulatory standards.
• Maintain strict confidentiality of patient information.
• Demonstrate a positive organizational attitude and align with the system’s goals in Service, People, Finance, Quality, and Growth.

Requirements

• High School Diploma, GED, or Certificate (copy or photo required prior to start).
• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.

Qualifications

• Preferred: Some college or vocational training.
• Preferred: Minimum of one (1) year of experience in a physician office.
• Preferred: Knowledge of EHR/EMR.
• Preferred: Knowledge of medical terminology.
• Preferred: Proficiency in Microsoft Office software (Word, Excel, Outlook, PowerPoint, and Access).
• Preferred: Professional, neat appearance with strong oral and written communication skills.
• Preferred: Basic knowledge of third-party payers.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM.

Employment Screening

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. Learn more.