Patient Relations Rep II - Front Office - FPG Endocrinology, Venice

Monday through Friday; must be willing to travel to Sarasota.

About the role

This position is responsible for patient-related activities within the office, including patient scheduling, check-in, checkout, and follow-up communications. Acting as a liaison between the physician, patient, office, and insurance company, the role handles collections of monies from patients at checkout while ensuring compliance and confidentiality. Daily interactions reflect a positive organizational attitude and align with the system’s Mission, Vision, and Values to support goals in Service, People, Finance, Quality, and Growth.

Responsibilities

• Manage patient scheduling, check-in, and checkout processes.
• Facilitate follow-up communications with patients.
• Serve as a liaison between physicians, patients, the office, and insurance companies.
• Collect payments from patients at the time of checkout.
• Maintain strict confidentiality of patient information.
• Demonstrate behaviors and attitudes that support organizational goals.
• Perform multiple tasks simultaneously while maintaining efficiency.

Requirements

• High School Diploma, GED, or Certificate (copy or photo required prior to start).
• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Dependability and reliability.

Qualifications

• Some college or vocational training (preferred).
• Minimum of one (1) year of experience in a physician office (preferred).
• Knowledge of EHR/EMR (preferred).
• Knowledge of medical terminology (preferred).
• Proficiency in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Access) (preferred).
• Basic knowledge of third-party payers (preferred).
• Professional appearance with strong oral and written communication skills (preferred).

As part of Sarasota Memorial Health Care System’s commitment to safety, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.