Patient Relations Rep II - Front Office - FPG Silverstein Institute (ENT), Sarasota

About the role

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Responsibilities

• Establish and maintain effective working relationships with patients, physicians, and other staff members.
• Handle collections of monies from patient at time of checkout.
• Conduct daily interactions demonstrating a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values.
• Maintain strict confidentiality in dealing with patients and patient information.
• Ensure compliance with all relevant regulations and policies.

Requirements

• Computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously, maintaining proficiency and efficiency.
• Dependability and reliability.

Qualifications

• High School Diploma, GED, or Certificate.
• Some college or vocational training preferred.
• One (1) year of experience in a physician office preferred.
• Knowledge of EHR/EMR preferred.
• Knowledge of medical terminology preferred.
• Skills in Microsoft Office programs (Word, Excel, Outlook, PowerPoint, and Access) preferred.
• Professional, neat appearance with strong oral and written communication skills preferred.
• Basic knowledge of third party payers preferred.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Benefits

FPG Silverstein Institute specializes in Ear, Nose & Throat care.

Pay

N/A

Schedule

Monday - Friday 8am - 5pm