Patient Relations Rep II - Front Office - FPG Neurology, Sarasota

About the Role

The Patient Relations Rep II is responsible for patient-related activities within the office, including patient scheduling, check-in, checkout, and follow-up communications. This position acts as a liaison between the physician, patient, the office, and insurance companies. Handles collections of monies from patients at the time of checkout, ensures compliance standards are met, and maintains strict confidentiality regarding patient information. Daily interactions reflect a positive organizational attitude and align with the organization’s Mission, Vision, and Values, supporting system goals in Service, People, Finance, Quality, and Growth.

Responsibilities

• Manage patient scheduling, check-in, and checkout processes.
• Facilitate follow-up communications with patients.
• Serve as a liaison between physicians, patients, the office, and insurance companies.
• Collect payments from patients at checkout.
• Ensure compliance with all relevant standards and regulations.
• Maintain strict confidentiality of patient information.
• Demonstrate initiative, self-direction, and the ability to multitask efficiently.

Requirements

• High School Diploma, GED, or equivalent certificate (copy or photo required prior to start).
• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.

Preferred Qualifications

• Some college or vocational training.
• Minimum of one (1) year of experience in a physician’s office.
• Knowledge of EHR/EMR systems.
• Familiarity with medical terminology.
• Proficiency in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Access).
• Professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third-party payers.

Schedule

Monday through Friday.

Employment Screening

As part of Sarasota Memorial Health Care System’s commitment to safety, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/