Patient Relations Rep II - Front Office - FPG Head & Neck Surgery, Sarasota

About the role

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Responsibilities

• Conducts patient interactions in a positive organizational attitude and effectively models the organization’s Mission, Vision, and Values.
• Supports achievement of the system’s goals in Service, People, Finance, Quality and Growth.
• Uses computer, keyboard and data input skills.
• Maintains a pleasant and professional demeanor.
• Establishes and maintains effective working relationships.
• Demonstrates initiative and self-direction.
• Performs multiple tasks simultaneously, maintaining proficiency and efficiency.
• Displays dependability and reliability.

Requirements

• Some college or vocational training.
• One (1) year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in Microsoft Office programs (Word, Excel, Outlook, Power Point, and Access).
• A professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third party payers.

Qualifications

• High School Diploma, GED or Certificate.

Skills

• Computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Initiative and self-direction.
• Multiple task management.
• Dependability and reliability.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.