Patient Relations Rep II - Front Office - FPG Head & Neck Surgery

About the role

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Responsibilities

• Conducts daily interactions demonstrating a positive organizational attitude and effectiveness, modeling the organization’s Mission, Vision, and Values.
• Supports achievement of the system’s goals in Service, People, Finance, Quality and Growth.
• Uses computer, keyboard and data input skills.
• Maintains a pleasant and professional demeanor.
• Establishes and maintains effective working relationships.
• Performs multiple tasks simultaneously, maintaining proficiency and efficiency.
• Is dependable and reliable.

Requirements

• Some college or vocational training.
• One (1) year of experience in a physician office.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.
• Skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• A professional, neat appearance with strong oral and written communication skills.
• Basic knowledge of third party payers.

Qualifications

• High School Diploma, GED or Certificate.

Skills

• Computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Initiative and self-direction.
• Multiple task management.
• Dependability and reliability.

Benefits

N/A

Pay

N/A

Schedule

N/A