Patient Relations Rep II - Front Office - FPG Gynecological Oncology

About the role

The Patient Relations Rep II is responsible for patient-related activities within the office, including patient scheduling, check-in, checkout, and follow-up communications. This position acts as a liaison between the physician, patient, office, and insurance company. Handles collections of monies from patients at the time of checkout while meeting all compliance standards and maintaining strict confidentiality.

Responsibilities

• Manage patient scheduling, check-in, and checkout processes.
• Facilitate follow-up communications and activities with patients.
• Serve as a liaison between physicians, patients, the office, and insurance companies.
• Collect payments from patients at checkout.
• Maintain compliance with organizational and regulatory standards.
• Uphold strict confidentiality regarding patient information.
• Demonstrate a positive organizational attitude and align behaviors with the system’s Mission, Vision, and Values.
• Support system goals in Service, People, Finance, Quality, and Growth.

Requirements

• High School Diploma, GED, or Certificate (copy or photo required prior to start). Transcripts showing completion/graduation date are also accepted.
• Computer, keyboard, and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability and reliability.

Qualifications

• Preferred: Some college or vocational training.
• Preferred: Minimum of one (1) year of experience in a physician’s office.
• Preferred: Knowledge of EHR/EMR systems.
• Preferred: Knowledge of medical terminology.
• Preferred: Proficiency in Microsoft Office software (Word, Excel, Outlook, PowerPoint, and Access).
• Preferred: Professional, neat appearance with strong oral and written communication skills.
• Preferred: Basic knowledge of third-party payers.

All individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.