Patient Relations Assistant/UKHC

About the role

This position will be located off-campus in Frankfort, KY at UKHC Frankfort. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

Responsibilities

• greeting patients
• registration
• insurance verification
• cash handling
• medical record preparation
• scheduling appointments
• procuring new patient records
• communicating information with patients via the telephone and in person
• answering the telephone
• supporting efficient patient care
• clinic initiatives to improve patient attendance and keep attendance records

Requirements

• 3.5 years of experience required

Qualifications

• customer service experience
• ability to communicate calmly and helpfully during stressful and/or crisis situations
• attention to detail
• teamwork mindset
• data entry skills
• respect for confidentiality
• efficient task prioritization
• multiple system proficiency

Skills

• customer service experience
• calm and helpful communication
• high attention to detail
• teamwork mindset
• data entry skills
• respect for confidentiality
• efficient task prioritization
• multiple system proficiency

Benefits

N/A

Pay

$16.20-24.82/hour

Schedule

Monday – Friday, Day Shift; typically 8:00AM – 5:00PM (40 hrs/wk)