Patient Clerical Assistant/UKHC
About the role
The Patient Clerical Assistant’s primary responsibility is to support patient care delivery by processing physician orders, maintaining patient records, managing patient information, and providing customer service. This involves working independently, acting as a communications liaison for patients, visitors, and all service departments involved in the care of the patient, as well as processing all requests/orders for patient care by fax, phone, computer, intercom, and imprinters. Also includes filing, chart assembly and maintenance, maintaining patient records, and extensive verbal communication.
Responsibilities
- Process physician orders and requests for patient care via multiple channels (fax, phone, computer, intercom, imprinters)
- Maintain and manage patient records and charts
- File and assemble patient charts
- Act as a communications liaison between patients, visitors, and service departments
- Provide customer service to patients, visitors, and staff
Requirements
- High school diploma or equivalent
- At least one year of related experience
Preferred Qualifications
- High school diploma
- At least one year of clerical experience within a medical setting
Skills
- Basic administrative skills including receptionist abilities (phone, keyboarding, filing, fax machine operation)
- Knowledge of medical terminology
- Strong interpersonal skills
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); intermittently standing or walking with objects weighing up to 10 pounds; and occasionally standing or walking with objects weighing up to 25 pounds, and lifting, pushing, and/or pulling objects weighing up to or over 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials, and exposure to loud noises, temperature extremes, hazardous chemicals and fumes including waste, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.
Schedule
Must be able to work three 12.5-hour shifts per week (7:00 p.m. – 7:30 a.m.). Will also be required to work some weekends and holidays.