Patient Relations Assistant/UKHC

Requisition RE55400 | Department: M4000:Pediatrics Clinic | Location: Lexington, KY | Grade: 06 | Type: Staff | Status: Full-Time

About the role

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Responsibilities

• Greet patients
• Handle registration
• Perform insurance verification
• Manage cash handling
• Prepare medical records
• Schedule appointments
• Procure new patient records
• Communicate information with patients via telephone and in person
• Answer the telephone
• Support efficient patient care and clinic initiatives to improve patient attendance and keep attendance records

Requirements

• Required education: High school diploma or equivalent
• Required related experience: 3.5 years
• Required license/registration/certification: None
• Physical requirements: Regularly sitting, standing, walking; some pushing, pulling, and/or lifting objects up to 10 lbs; occasional pushing, pulling, and/or lifting objects up to 50 lbs

Qualifications

• Preferred experience in customer service, healthcare, and/or administrative/clerical roles

Skills / Knowledge / Abilities

• Customer service experience
• Ability to communicate calmly and helpfully during stressful and/or crisis situations
• High attention to detail
• Teamwork mindset
• Data entry skills
• Respect for confidentiality
• Ability to prioritize tasks efficiently
• Ability to work in multiple systems simultaneously

Pay

Salary range: $16.20–24.82 per hour

Schedule

Shift: Monday – Friday, Day Shift; primarily 8:00 am – 5:00 pm (40 hrs/wk); other hours/schedule as needed.