Patient Registration Specialist

About the role

Triad Complete Healthcare in Poteau, OK is seeking a full‑time Patient Registration Specialist to support daily front office operations. The role is essential to patient experience and clinic efficiency, requiring a courteous, professional, and detail‑oriented individual with a patient‑centered attitude and strong organizational skills.

Responsibilities

• Greet and check in patients and visitors in a courteous, professional, and friendly manner
• Verify patient information and update demographics as needed while ensuring privacy and confidentiality
• Act as a liaison between patients, staff, and physicians, communicating clearly and effectively
• Address patient concerns and complaints in a timely, compassionate, and professional manner
• Inform patients of delays or changes to appointments as needed
• Answer incoming phone calls, direct inquiries appropriately, and provide accurate information regarding clinic policies and services
• Schedule, reschedule, confirm, and remind patients of appointments according to clinic protocols
• Coordinate with healthcare providers to manage appointment availability and patient flow efficiently
• Perform all patient intake functions, collecting and processing forms including insurance information, medical history, and consent documents
• Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system
• Prepare patient charts and ensure all required documentation is available for providers
• Scan insurance cards, verify eligibility, validate benefits, and ensure accurate documentation for each visit
• Identify insurance coverage issues and communicate appropriately with patients, providers, and staff
• Perform prior authorizations with payers in a timely manner and notify physicians and team members of delays or non-coverage
• Accurately collect co-pays, deductibles, and other payments
• Account for daily cash and payment entries, perform daily balancing, and prepare deposits
• Assist with billing inquiries and posted transactions
• Process incoming and outgoing mail, faxes, and other communications
• Maintain a clean, organized, and professional front desk and waiting room area
• Prioritize work assignments and utilize time between patients to review forms and data for accuracy and completeness
• Coordinate with medical staff and management to ensure smooth clinic operations and timely patient visits

Qualifications

• High School diploma or equivalent required
• Previous experience in a medical office, clinic, or general office environment preferred
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Basic knowledge of medical terminology and insurance processes preferred
• Ability to understand insurance benefits and perform basic mathematical tasks
• Proficient in basic computer skills and office equipment (phones, fax, copier)
• Ability to type at least 40 WPM
• Strong organizational, multitasking, and critical-thinking abilities
• Ability to follow verbal and written instructions accurately

Skills

• Experience with Electronic Health Record (EHR) systems; Athena experience is a plus
• Knowledge of insurance verification, prior authorizations, and billing practices
• Compassionate and empathetic approach when working with patients and families
• Ability to work efficiently in a fast-paced environment
• Bilingual (Spanish/English) is a plus