Patient Registration Specialist

About the role

The Patient Registration Specialist will be responsible for pre-registration, registration, payer identification and verification, referral to financial counseling, and point of service collections.

Data gathered and entered to the computer system(s) regarding patient demographic and benefit information must be accurate.

The Specialist will verify benefits eligibility and limitations, coordinate benefits, and determine and collect the patient's financial responsibility at the point of service.

This position may also involve additional duties within the scope of the role.

Responsibilities

• Pre-registration and registration
• Payer identification and verification
• Referral to financial counseling
• Point of service collections
• Verify benefits eligibility and limitations
• Determine and collect patient's financial responsibility
• Understand regulatory requirements (medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA)

Requirements

• High school graduate or equivalent required
• Associate’s degree in healthcare or business-related field preferred
• Bilingual capability (English/Spanish) desirable
• At least 2 years’ experience in a medical or hospital patient access or financial services environment preferred
• Training experience a plus
• Knowledge of government programs such as Medicare and Medicaid

Qualifications

• Excellent knowledge of MS Office and familiarity with relevant computer software
• Strong team leadership skills, strong organization, interpersonal, and customer relations skills
• Must be able to meet strict deadlines
• Strong analytical and problem-solving ability, and excellent organizational skills
• Must be able to complete multiple tasks simultaneously
• Able to develop trust with leaders in the organizations
• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance
• Able to understand complex multifactor situations and bring appropriate solutions
• Able to work both independently and in a team environment