Patient Registration Specialist

About the Role

Conducts telephone screening and registration of persons requesting Agency services. Schedules appointments. Completes data input and generates reports for managing and monitoring screening, appointment, and utilization review activities. Provides shared coverage of the Agency’s auto-attendant/main switchboard phone line.

Responsibilities

• Receive and process all incoming calls on New Patient Registration lines in accordance with established procedures.
• Screen persons requesting Agency services using established protocols and decision tree guidelines.
• Document each completed screening process in accordance with Standard Operating Procedures (SOP).
• Obtain insurance eligibility and coverage information from persons requesting services.
• Verify coverage and policy limits through the Insurance/Data Processing Department.
• Communicate coverage limits and applicable co-pay or first-party fees to persons screened to establish payment plans in accordance with unit procedures.
• Schedule intake appointments for persons determined eligible for Agency services.
• Schedule follow-up appointments for patients transferring from Apalachee Inpatient to outpatient clinics.
• Complete data input for new patient registration and utilization review (UR) processes.
• Relay necessary information to service providers regarding managed care and UR requirements for specific clients in accordance with SOP specifications.

Benefits

Apalachee Center, Inc. offers competitive benefits for full-time positions, including:

• Health, dental, and vision insurance
• Basic life insurance
• Long-term disability coverage
• Paid time off